Refund Policy

We want you to be happy with what you buy from Fitnest Farm. Most of our products are fresh and perishable, so our refund rules work a little differently from an ordinary shop. If anything is wrong with your order, talk to us and we will make it right.

1. Check your order on arrival

Please check your order when it is delivered, or when you collect it from the farm. If something is wrong - the wrong item, the wrong quantity, or produce that is not fresh - tell us within 24 hours of delivery or collection. A photo of the problem helps us fix it faster.

2. What we will do

If the problem is ours, we will replace the product or refund you, whichever you prefer. For eggs, tell us how many arrived broken and we will replace or credit them on your next order, or refund them.

3. What cannot be returned

Because they are perishable, fresh products (chicken, eggs, fruit and vegetables) cannot be returned once you have accepted them in good condition. Chicken manure cannot be returned once it has been loaded for delivery or collected.

4. Cancelling an order

You can cancel any order before it is dispatched or collected, at no charge. If we cannot supply what you ordered and you have already paid, we will refund you in full.

5. How we pay refunds

Refunds go back the same way you paid (M-Pesa or bank transfer) within 5 working days.

6. Talk to us

Anything wrong with an order, or a question about this policy: info@fitnestfarm.com or +254 791 255 964.